Video Doctor Consultation — 25 Frequently Asked Questions
Quick answer: Cabo Walk-In Clinic is a Mexican medical clinic providing international telemedicine consultations from COFEPRIS-licensed bilingual physicians. Below are 25 of the most-asked questions from patients about pricing, legality, how the consultation works, insurance, what we can and can’t treat, technical requirements, refunds, COFEPRIS licensing, and data privacy. If your question isn’t here, WhatsApp us — we answer in under 2 minutes, 24/7.
💬 Book your $59 video doctor visit → · WhatsApp: +52 624 409 5065
Pricing and payment
1. How much does a video doctor visit cost?
$59 USD flat for a standard 15-minute video consultation with a bilingual COFEPRIS-licensed Mexican physician. The $59 covers the visit, a written care plan, a Mexican prescription if clinically appropriate, and a digital doctor’s note on request. Travel-medicine consultations are $79. Mental-health consultations are $99 (45 minutes). Full pricing →
2. Are there any hidden fees?
No. There is no booking fee, no platform fee, no “doctor’s note fee,” no “prescription processing fee,” and no automatic add-ons. The only thing the $59 does not cover is the cost of any medication itself, which is handled separately.
3. Do you take insurance?
We are cash-pay only. We do not bill US insurance, Medicare, or Medicaid directly. We provide an itemized receipt that you can submit to your insurer for possible out-of-network reimbursement, but reimbursement is not guaranteed. Most patients use HSA or FSA cards at checkout.
4. Are HSA and FSA cards accepted?
Yes. We accept HSA and FSA cards directly at checkout. After the visit, we email you an itemized receipt with the doctor’s name, Cédula Profesional, date of service, and amount paid, which most plan administrators accept for reimbursement.
5. Do you offer a money-back guarantee?
Yes. If our doctor determines your concern cannot be addressed by video consultation, your $59 is automatically refunded within 72 hours. If you are dissatisfied with the conduct or quality of the visit, you may request a refund within 72 hours — no questions asked. This is a service-quality refund, not a medical-outcome guarantee. Full refund policy →
Legality and cross-border framing
6. Is this legal? Can a Mexican doctor really help me in the US?
Yes. Cabo Walk-In Clinic provides international telemedicine consultations from COFEPRIS-licensed Mexican physicians operating under Mexican law (Norma Oficial Mexicana NOM-024-SSA3-2012). A consultation from a foreign-licensed physician to a patient who chooses to seek it is similar in principle to medical tourism: an American flies to Costa Rica for dental work, or seeks IVF in Cancún, and that’s been legal and common for decades. We do not bill US insurance and we do not claim US state medical licensure. For ongoing chronic care that requires in-state US medical licensure, we recommend you also work with a US-licensed primary care physician.
7. Are your doctors really licensed?
Yes. Every prescribing physician holds a current Cédula Profesional issued by COFEPRIS (Comisión Federal para la Protección contra Riesgos Sanitarios), Mexico’s federal health regulator. Our Responsable Sanitario (Medical Director) is Dr. Juan Ramón Díaz Ordaz, COFEPRIS Cédula Profesional 98432761, with 15+ years of family medicine and internal medicine practice. Each doctor’s full credentials are visible before the call begins and on the issued prescription.
8. Will you ever claim to be a US doctor’s office?
No. We are explicitly a Mexican clinic offering international telemedicine consultations. Any marketing copy or staff statement implying US licensure is a mistake we want to know about — please report it to compliance@cabowalkinclinic.com.
9. What happens to my data, and is this HIPAA compliant?
Cabo Walk-In Clinic is a Mexican medical clinic. Your personal health information is processed in Mexico under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). We adopt HIPAA-equivalent safeguards voluntarily (end-to-end encryption, access controls, audit logs). We are not a US HIPAA covered entity. California residents have additional rights under CCPA / CPRA — see our privacy policy. Visits are not recorded by default; explicit consent is required for recording.
Prescriptions
10. Can I get a prescription from a video visit?
Yes, for appropriate non-controlled medications when clinically indicated. The doctor issues a Mexican prescription (Receta Médica) under Mexican law during your consultation. A prescription is never guaranteed — the physician decides based on your clinical evaluation and only when it is medically appropriate.
11. What medications can you NOT prescribe by video?
For patient safety, our physicians do not prescribe controlled substances or any medication that requires in-person evaluation by video. This includes:
- Controlled substances of any class
- Medications requiring an in-person physical exam, laboratory testing, or imaging
- Any treatment requiring ongoing in-person monitoring
For these needs, an in-person, locally licensed clinician is required. We are happy to point you toward an appropriate level of care.
12. What do I receive after my video consultation?
After your visit you receive a written care plan in your patient portal, typically within minutes of the call ending. It includes the physician’s assessment, recommendations, follow-up guidance, and clear red-flag instructions for when to seek in-person or emergency care. A digital doctor’s note is available on request.
13. Can you help with Type 2 diabetes management?
Yes. Our COFEPRIS-licensed physicians can evaluate and support the ongoing management of Type 2 diabetes, including lifestyle guidance and a written care plan. Any treatment decision is made individually by your physician, based on your full clinical evaluation and only when medically appropriate.
14. Can you review medication I’m already taking?
Yes, for appropriate non-controlled medications. During the video visit the physician will review your current treatment and clinical picture and, if continuation is medically appropriate, may issue a Mexican Receta Médica. It helps to have a photo of your current medication or prescription label available during the consultation.
What we treat and don’t treat
15. What conditions do you treat?
Most non-emergency conditions are appropriate for video consultation: urinary tract infection, sinus infection, sore throat, ear infection, pink eye, cold and flu, seasonal allergies, traveler’s diarrhea, food poisoning support, sunburn and dehydration, altitude sickness, skin rash and eczema flares, acne evaluation, bug bites, doctor’s notes, general contraception questions, Type 2 diabetes evaluation, anxiety and sleep evaluation (non-controlled options only), and supportive counseling. Pediatric consults are available for children age 2+. See condition pages →
16. What can’t you treat?
We cannot treat medical emergencies — chest pain, stroke symptoms, suicidal ideation, anaphylaxis, severe trauma, severe pediatric illness. For these, call 911 or go to your nearest ER immediately. We also cannot treat conditions requiring an in-person physical exam (broken bone, deep laceration), lab work (suspected appendicitis), or imaging (X-ray, CT, MRI).
17. Can a child see one of your doctors?
Yes, age 2 and above, with a parent present during the call. Pediatric video visits are the same $59 price. We do not see newborns or infants under age 2 by video — those need in-person evaluation.
18. Can you write a doctor’s note for work or school?
Yes. After the video visit, the doctor can issue a digital doctor’s note (PDF) within 30 minutes of the visit ending. The note is signed and includes the doctor’s Cédula Profesional. Most US employers and schools accept it. Doctor’s note details →
The visit itself
19. How long is the wait?
Average wait is under 15 minutes, 24 hours a day. In May 2026, our average was 6 minutes 47 seconds. If a doctor is not on video with you within 15 minutes of booking, your $59 is automatically refunded — no email, no form to fill out.
20. Do I need to install an app?
No. The video visit runs in any modern browser (Chrome, Safari, Edge, Firefox) on iPhone, Android, or laptop. No app install required.
21. What if my Wi-Fi is bad?
The platform automatically degrades to lower video quality and you can switch to audio-only at any time. Most evaluations can be completed audio-only. If we can’t complete the visit due to technical problems on our end, it’s refunded.
22. Are visits in Spanish the same quality as English?
Yes. Our doctors are native Spanish speakers fluent in English. Pricing, wait time, and clinical care are identical whether you book in English or Spanish.
Operations, refunds, and follow-up
23. What if my symptoms don’t get better after the visit?
If the visit was delivered competently and your symptoms persist or worsen, return for a follow-up (Cabo Care+ members can message the medical team without a new visit; non-members book a second $59 visit). If the original recommendation was wrong and the visit warrants a refund, contact us within 72 hours and we’ll refund. We track outcome reporting on every visit.
24. How do I cancel a booking?
Cancel from your booking confirmation email or patient portal. Cancellations more than 30 minutes before your scheduled visit are fully refunded. Cancellations within 30 minutes are credited to a future visit. No-show without cancellation is non-refundable.
25. How do I reach you outside of a video visit?
WhatsApp +52 624 409 5065 — 24/7, average response under 2 minutes. Email: hello@cabowalkinclinic.com. In-person walk-in: our Cabo San Lucas clinic is open daily 7 days a week. Cabo Care+ members have unlimited secure messaging with the medical team via the patient portal.
Still have questions?
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Back to Video Doctor Consultation hub → · See pricing → · How it works →
Cabo Walk-In Clinic provides international telemedicine consultations from COFEPRIS-licensed Mexican physicians under Norma Oficial Mexicana NOM-024-SSA3-2012. Not a substitute for ongoing primary care or any condition requiring in-person evaluation. For emergencies call 911 or visit your nearest ER. We do not prescribe controlled substances or any medication requiring in-person evaluation.
Authority sources: COFEPRIS · NOM-024-SSA3-2012.
Medical content reviewed by Dr. Juan Ramón Díaz Ordaz, MD — COFEPRIS Cédula Profesional 98432761. Last reviewed 2026-06-16.
